New Grievance Process

New Grievance Process

New Grievance Process

Thursday, October 01, 2026
10:00am - 12:00pm

Join us for a special presentation featuring Katie Hornberger, Deputy Director of the Community Assistance and Resolutions Division at the Department of Developmental Services (DDS). Katie will share important information about the new statewide
Grievance Process, launching in February 2027, and what individuals, families, and representatives need to know.

What You’ll Learn:

• Understand What’s Changing:
  Learn how multiple complaint processes will come together into one
  streamlined grievance system.
• Your Voice Matters:
  Discover how grievances can be submitted and what types of
  concerns can be reported.
• Know Your Options:
  Learn the difference between a grievance and a Lanterman Appeal;
  and which process may apply to your concern.
• Know What to Expect:
  Learn about the review process, response timeline, and DDS oversight.

Register Here

• Click here for Flyer in English
• Check back for Spanish Flyer
• Check back for Chinese Flyer
• Check back for Korean Flyer
• Check back for Vietnamese Flyer

For more information, please contact the Community Outreach Specialists:

Josie Martinez; jmartinez@sgprc.org, (909)710-8817

Amos Byun; abyun@sgprc.org, (909)710-8815