Transparency 
The San Gabriel/Pomona Regional Center can support an individual with developmental disabilities through the following:
- Evaluation
- Service Coordination
- Assistance in Finding and Using Community Resources
- Resource Development
- Individual Program Planning
- Information and Referral
- Prevention Services
- Advocacy
- Community Education
G. Daniela Santana, Director of Client Services provides oversight for our Client Services Divisions. Through these divisions, needed services and supports are coordinated by Service Coordinators for our individuals served and/or their families to assist with advocacy, connection with generic resources, and integration into community life and much more.
Client Services Divisions
Understanding the Role of a Service Coordinator
Service coordination is essential to assuring that clients and families are assisted in securing services and supports which maximize opportunities and choices in living, working, learning, and participating in recreation in the community. SG/PRC is committed to providing innovative and person-centered services, support, and information for the individuals we serve.
A Service Coordinator (SC) is assigned to each individual served by SG/PRC to build and sustain an ongoing relationship with the individual and/or their family. The SC is available to answer questions, provide support, guidance, and advocacy in securing service needs.
Through a person-centered approach the service coordinator assists the person with developmental disabilities and their family to develop an Individual Family Service Plan (IFSP) or Individual Program Plan (IPP). The IFSP and IPP identifies the person’s life goals and service needs.
How Do I Contact My Service Coordinator?
You may dial (909) 620-7722 and ask to be connected to your service coordinator.
If your service coordinator is not available and you have an urgent matter, please press 0 and ask the receptionist to speak to an On-Duty Specialist.
Understanding your Regional Center – How are services provided?
Traditional Services
A service coordinator assists the person served and their family to identify service needs through the IPP process. Regional Center services are purchased after all generic resources (those services also available to the general public) have been exhausted. “Services and supports for persons with developmental disabilities” means specialized services and supports or special adaptations of generic services and supports directed toward the alleviation of a developmental disability or toward the social, personal, physical, or economic habilitation or rehabilitation of an individual with a developmental disability, or toward the achievement and maintenance of an independent, productive, and normal life.
The determination of which services and supports are necessary for each consumer shall be made through the individual program plan process. The determination shall be made on the basis of the needs and preferences of the consumer or, when appropriate, the consumer’s family, and shall include consideration of a range of service options proposed by individual program plan participants, the effectiveness of each option in meeting the goals stated in the individual program plan, and the cost–effectiveness of each option.
Regional centers can pay for more types of services using the Participant Directed Services model so that individuals served, and their families have more choice and flexibility. Service needs are identified through the Individual Program Plan (IPP). Services eligible under PDS include respite, day care, non-medical transportation, day services, nursing, personal assistance, independent living skills and supported employment services. Contact your service coordinator for further information.
Self-Determination Program (SDP)
The Self Determination Program (SDP) is an alternative funding model to traditional regional center services. Through a person-centered approach, you and your IPP planning team identify service needs. SDP offers a different way of meeting your wants and needs.
The SDP program allows for greater flexibility for the individual served or their family to coordinate and purchase services outside of the traditional regional center vendor service system. For example, under traditional purchase of services you select a service provider contracted by SG/PRC.
Under SDP you have authority and responsibility to administer your individualized budget, the freedom to select and negotiate contracts with community providers, and you have greater autonomy and responsibility on how you spend public money. Contact your service coordinator for further information.
Understanding the SG/PRC Purchase of Service Policy
Service Coordinators utilize this policy to identify appropriate services and supports for client and families. This policy outlines how Regional Centers can authorize and pay for services and supports for individuals served and/or their families. These policies ensure that services are aligned with the individual’s needs, preferences, and Individual Program Plan (IPP) goals, while promoting community inclusion and cost-effective use of public resources.
