On-Duty Team

Did you know that we have an extra layer of support in place for you, called the On-Duty Team?

The On-Duty Team holds an essential role in strengthening our response efforts and enhancing customer service. This team works closely with the appropriate staff to help resolve matters quickly and efficiently, ensuring timely and effective support.

Our On-Duty Team is available on-site to assist with any barriers in reaching staff, connect you with your assigned team members, and provide helpful information or resources as needed.

The On-Duty Team is committed to ensuring every question is answered and every concern is addressed, with appropriate follow-up to support timely resolution during normal business hours.

“In alignment with our strategic plan, this dedicated team has been established to help up improve the community’s access to get the timely and sometimes critical support that they need.”- Jesse Weller, SG/PRC Executive Director

When Should I Use the On-Duty Team?

If you need a call back, help with a service, or have an issue with an authorization or billing matter, contact us.

Even if you don’t know who to contact or what to do next, we are here to support each step of the process.

Please note: The On-Duty Team will not replace your Service Coordinator or assigned Staff or Manager; however they will notify the proper staff and leadership that follow through and resolution are needed. We believe in fostering relationships between you and your assigned team.

Meet the On-Duty Team

Ronnie Pratts, On-Duty & Floater Services Manager – Mr. Pratts has 20 years in the regional center system. He began at south Central LA Regional Center as a Service coordinator and a team leader. When he joined SG/PRC, he initially served as Manager of the Transition 4 Services Unit.

Rosalba Magana & Monica Valenciano, On-Duty Support Specialist – Mrs. Magana and Mrs. Valenciano have a broad range of experience that are an asset to this role as the both previously served our community as Service Coordinators for several years. Our SG/PRC On-Duty Support Specialists are driven by the desire to provide timely and critical support to the community

How to reach the On-Duty Team: