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June 15, 2020 - Community Letter

Dear San Gabriel/Pomona Regional Center Community: 

You are in our hearts and minds during these recent tragic events. We are saddened and we grieve. We feel the hurt and pain with the families of George Floyd, Breonna Taylor, Tony McDade, Ahmaud Arbery and countless others. Black lives matter.  All lives matter.  Please contact your Service Coordinator or the Parent’s Place should you need counselling supports as we individually and collectively process these events.  

The spotlight is shining on racism and social injustices. It can no longer hide in darkness. Each of us play a role in creating the change we need. We are the architects of the future we want. We must remain vigilant. Racism and social injustices travel in all directions and come from many different sources. This can harbor in people of all ethnicities and origins. We must stamp out racism in its entirety. We cannot stand with racism or remain silent to let it live. We will do our part and we know our community will do its part, which is something that we always do.  

We are the human race. We share dreams. A life of choice, with liberty, and equity. “Equality” and equal treatment for everyone are human rights we revere and uplifts us to be the best that we can be. 

As leaders we act through our values. Positive change is fueled through our freewill and willingness to open our hearts for one another with compassion, active listening, human decency, respect,  and acceptance that change must happen. We become a better society when we free ourselves of racism and social injustices. Each of us have a role to play and a responsibility  as we pursue a better society. Our younger generations are currently fueling our change and they with us are standing tall against racism and social injustices. 

We will keep the SG/PRC mission alive and make certain that it remains breathing through each of us. We are committed in our efforts to dismantle systemic barriers that create space for disparities and social injustices. Our communities are counting on us. Our families are watching us. Our children are emulating us.  We know we can and must be better. All of us see that day when we persistently protect and care for each person within our human race. Our most cherished treasure. We will get there. Others will follow our lead. 

As always, your goodwill and positive outlook in the face of the challenges that we currently face including ongoing racial and social injustices, COVID-19, and economic uncertainty demonstrate our unity, love and respect for each other and all humankind.  SG/PRC Community, we are united. We are with you always. Stay well and remain safe.  

With kindest regards,                   

Anthony Hill, M.A. Esq.

Executive Director

May 8, 2020 - Meeting Your Needs During the COVID-19 Health Crisis

Dear San Gabriel/Pomona Regional Center (SG/PRC) Community:

The COVID-19 health crisis has required that each of us transition from ways of living to which we have become accustomed to serving a greater purpose in supporting and sustaining everyone’s health and safety for collective good. In doing this, we have become a united team for humanity with each of us doing our part as we manage the spread of COVID-19. 

On March 19, 2020 Governor Newsom issued a stay at home order. San Gabriel/Pomona Regional Center (SG/PRC) is an essential service in accordance with Governor Newsom’s classification of California’s essential service business infrastructure.  Anticipating Governor’s Newsom’s public health policy mandate, on March 18, 2020, SG/PRC transitioned 80% percent of its workforce to a remote working arrangement. SG/PRC’s remote workforce is now at 93% percent with the remaining portion including its leadership personnel working with physical distancing on the SG/PRC campus. This means that SG/PRC is primarily conducting its business functions remotely and within community settings, as it had done so before Governor Newsom’s stay at home order.

On March 24, 2020, in response to the Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA) guidance, SG/PRC temporarily closed its office to the public to protect SG/PRC employees’ health and safety and yours, with external business requiring appointments. Our business hours remain unchanged, Monday through Friday 8 a.m. to 5 p.m. You can reach us at (909) 620-7722, during business hours, after business hours, weekends, and holidays. During the COVID-19 pandemic we recommend that you visit us at our webpage where you will find information about numerous COVID-19 resources, Department of Developmental Services (DDS) Directives, and other  SG/PRC endeavors intended to protect your health and safety, and COVID-19 developments.

The SG/PRC office remains open for appointments. Full scope intake and eligibility services have continued at our offices. This essential service is delivered through implementing CDC and local public health authorities’ health and safety protocols, use of personal protective equipment, use of large conference rooms for physical distancing, staggered appointment scheduling, stringent cleaning protocols between appointments, and reliance on remote technologies when applicable.

It is heartfelt, when we witness and feel the expression of relief and appreciation from service applicant’s families, and seeing family, a child, their mother and father, or simply a child or their mother or father enter our lobby and being immediately greeted by a clinical professional to help them in their quest to do everything conceivable to encourage the growth and development of their child or loved one. This vibrant imagery is our essence and “life source” of the SG/PRC mission, particularly during this challenging time.

Since Governor Newsom’s stay at home order, we have processed 62 Lanterman Act Intake Assessments, and completed 182 Lanterman Act eligibility reviews. In our Early Intervention Program, we have processed 116 referrals and 143 Early Intervention eligibility reviews. The number of overall intake appointments dipped initially after Governor Newsom’s stay at home order, however recently, appointment attendance rates are trending upward.

Rest assured; critical business functions have not been interrupted during these challenging times. SG/PRC Service Coordinators, the “heart of our agency,” are responsive to your needs daily through conducting Individual Program Plan (IPP) meetings, attending Individual Education Plan (IEP) meetings, assessing COVID-19 related exceptional service needs, and securing funding to meet IPP objectives and long-range goals for the individuals we serve. 

As expected, SG/PRC employees representing Human Resources, Fiscal/Accounting, Intake and Eligibility, Case Management, Community Services, Federal Revenues/Clinical Services, Compliance/Community Outreach, Office Service Supports, Indexing/Records, Information Technology, Facilities, and Leadership are supporting SG/PRC Service Coordinators and are promptly meeting the needs of the SG/PRC community.

We have created COVID-19 best practice instruments and assessment protocols;  “innovative models”  intended to protect the health and safety of individuals served. We have developed “surge capacity,” resources intended to manage a sudden influx of COVID-19 positive cases, where individuals served might require treatment and care, need a living option for self-quarantine or emergency placement. We have also distributed 14,000 pieces of personal protective equipment.

Throughout the COVID-19 health crisis, we have connected with you frequently through our multilayer Check- In programs. We have reached all 14,053 individuals served in SG/PRC either through phone contact, email, text messages or we have sent Check-In letters. We are making weekly contact with individuals that have high risk COVID-19 health conditions, those living with elderly parents, individuals receiving independent living or supported living services or those that have co-occurring mental health conditions.  SG/PRC’s Board-Certified Behavior Analysts are delivering behavior support services for individuals served living with their family or at licensed residential settings. SG/PRC Nurse Advocates are delivering nursing assessments and are collaborating daily with external health care practitioners, Service Providers, and SG/PRC staff  to protect the health and wellness of our individuals served.

Concurrently, we are having weekly Zoom meetings with our entire community, a separate weekly Zoom meeting with our Vendor Community, and bi-weekly Zoom meetings with SELPA Directors, Educational Program Specialists, and other Educational Representatives; and all Board meetings  We are also having daily and weekly conversations with our strategic partners; DDS, Disability Rights of California, State Council on Developmental Disability, School Districts, and Community Partners to assure that your needs are met.

Without a doubt, SG/PRC Service Providers are the “bedrock” of our system of care. Service Providers are frontline leaders, inspiring all of us constantly in their ability to puts smiles on the faces of individuals served, through their delivery of necessaires of life, every day, every minute, and every second. The SG/PRC mission is not attainable if not for our committed Service Providers, and their herculean efforts.  Our Center’s Board of Directors are supporting you, supporting our community, and supporting SG/PRC’s efforts.

From a bird’s eye view, we are experiencing increased unity and relationship building.  Now is the time for us to inspire one another and each other through our words of encouragement and kindness. We will continue to share goodwill and uplift others, always; a life force that fuels us with positive energy! We will overcome this together. Please stay well and remain safe.

With kindest regards,                   

Anthony Hill, M.A. Esq.

Executive Director

March 31, 2020 - Check-In Program During COVID-19 Outbreak

Dear San Gabriel/Pomona Regional Center (SG/PRC) Community:

Your health and safety are very important to us. Now more than ever, we want to connect with you frequently to assure that SG/PRC is meeting your needs and the needs of your family throughout this COVID-19 health crisis.

To achieve our goal of increasing our communication with you and your family, we have created a COVID-19 Check-In program.

Beginning on April 1, 2020, SG/PRC’s Intake Coordinators and Department Clerks will check-in telephonically with all individuals served, their parents, legal guardians and/or legal representatives. These check-in conversations will complement contacts your Service Coordinator is currently making with you. Keep in mind, if you need help or assistance with securing an Individual Program Plan (IPP) service or support, please contact your Service Coordinator at their email or regular telephone number. 

Telephonic check-ins with you will continually occur throughout the COVID-19 health crisis. Rest assured, we will follow your recommendations, should you decide that you do not want us to continue to check-in with you after we have made our first telephonic contact.

During our conversations with you, we will ask you whether your IPP service needs are being met, determine if you have new service needs, and confirm that we have your current physical address and email address to connect with you. If we discover that you have unmet IPP service needs, that information will be shared with your Service Coordinator and our Community Services Team for follow-up.

The SG/PRC’s webpage is an important communication resource that will keep you informed about SG/PRC’s adjustments in its policies, practices, and ongoing resource development endeavors related to COVID-19.

We believe frequent contact with you helps us to continually assess your service needs that protect your health and safety. We are a united community. Together we will overcome this health crisis through demonstrating kindness, compassion and endless goodwill for one another. Please stay well and safe.

Kindest regards,

Anthony Hill, M.A. Esq.Executive Director

San Gabriel/Pomona Regional Center

March 23, 2020 - Temporary Remote Service Delivery/Alternative Locations During COVID-19 Outbreak

Dear San Gabriel/Pomona Regional Center (SG/PRC) Community:

As you are aware the Coronavirus pandemic has created a substantial need for all of us to protect the health and safety of one another. We are meeting this responsibility through monitoring guidance from the Centers for Disease Control and Prevention (CDC), California’s Department of Public Health (CDPH), local health officials and the Department of Developmental Services (DDS).

SG/PRC and our Service Providers are implementing published guidance regarding social distancing, discontinuing social gatherings, and other risk mitigation practices. SG/PRC will continue to monitor guidance from CDC, CDPH, and DDS, and we will adjust our policies and practices accordingly. Please connect with us on our webpage for periodic updates regarding our business functions and DDS directives.

On March 18th, 2020, DDS issued guidance temporarily waiving the requirement for services stated within the Individual Family Service Plan (IFSP) or Individual Program Plan (IPP) to be delivered in person or at a specific location. According to the DDS Directive, IFSP and IPP services may be delivered at an alternative location or remotely, after the Service Provider has obtained consent from the individual served, parent, guardian or legal representative for specific services (see attachment).

Remote service delivery options include Skype, Facetime, video conference or telephone conference.  As expected, in-person service delivery may be essential to protect the health and safety of the individual served when the service is personal assistance, supported living, independent living or requires a crisis team due to the level of assistance or support delivered. 

SG/PRC encourages the use of remote technology (telehealth/videohealth) service delivery to sustain relationships and to promote skill acquisition to protect the health and safety of individuals served, their families and Service Providers. It is during these times, when our mission to serve others guides us in finding innovative ways to meet our shared needs differently. Our partnership remains strong as always. Stay safe and take care of yourselves and your families. Your health and safety are of utmost  importance to us

Kindest regards,

Anthony Hill, M.A. Esq.

Executive Director

San Gabriel/Pomona Regional Center

March 23, 2020 - Temporary Office Closure and Remote Workforce- COVID-19

Dear San Gabriel/Pomona Regional Center (SG/PRC) Community:

Many of you are aware of the challenges associated with the novel Coronavirus 2019 (COVID-19) health crisis. While this pandemic unfolds, we are closely monitoring and implementing the guidance of the Centers for Disease Control and Prevention, California Department of Public Health, local public health officials, and Governor Newsom’s stay at home order to protect your health and safety.  The SG/PRC website is regularly updated with announcements to provide you with guidance and changes in the SG/PRC’s service delivery practices and policies.

Together we play an important role in containing the spread of the Coronavirus.

Given our shared responsibility to protect the health and safety of one another, effective March 24, 2020 the SG/PRC office will be temporarily closed to the public. The SG/PRC office is open through appointments only. We will continue to perform eligibility, intake and clinical assessments in our office with consent from the individual served, parent, guardian or legal representative. 

In addition, we have adjusted how we deliver service coordination and other regional center services. Most SG/PRC employees are now working remotely, except for employees responsible for key critical functions and tasks that must be performed in the office, including eligibility and intake assessments, accounting, office services and leadership oversight. Our goal is to have nearly all SG/PRC employees working remotely when feasible for their protection and yours. Rest assured, during this health crisis our remote workforce are fully prepared to perform all business functions to meet your needs. 

Above everything else, your health and safety are important to us. During these times, we must remain united, uplift and support each other. We are a resilient community, and we will overcome this together.

Take care of yourself and your families.

Kindest regards,

Anthony Hill, M.A. Esq.

Executive Director

September 18, 2019 - Message to the Community

Dear San Gabriel/Pomona Regional Center Community:

I am very excited and look forward to partnering with our community; the individuals served, their families, SG/PRC’s Board of Directors, SG/PRC’s staff, Richard D. Davis Foundation, Parents’ Place, vendors, Department of Developmental Services, Association of Regional Center Agencies, elected lawmakers, State Council on Developmental Disabilities, Disability Rights California, School Districts, and all existing and future community partners.  These partnerships are the foundation that will raise SG/PRC’s bar of excellence. .......


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